Refund policy

At BJK Rose Collective, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before placing an order.

Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return, items must:

Be unused, unworn, and in their original condition.
Include all original tags and packaging when applicable.
Be free from stains, odors, damage, pet hair, or signs of wear.

How to Start a Return

To begin the return process, please email us at mmetcalf08@icloud.com within 14 days of receiving your order.

Your email must include:

Your order number (if available)
The item(s) you wish to return
The reason for your return
Clear photos showing the item and any damage or details supporting your return request (if applicable)

Once your request has been reviewed and approved, we will begin the return process and provide you with a Return Authorization (RA) Number along with the return shipping address.

After receiving your Return Authorization Number:

Carefully package the item(s) in the original packaging whenever possible.
Ensure all original tags are attached and the item is unworn, unused, and in its original condition.
Clearly write your Return Authorization Number on the outside of the package.
Take the package to your preferred shipping carrier or local post office to purchase a return shipping label.
Email us your tracking number once your package has been shipped so we can monitor the return.

Returns received without an approved Return Authorization Number may be delayed or refused.

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a damaged, defective, or incorrect item).

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Facial care and skincare products
Beauty products
Intimate apparel
Clearance or sale items
Gift cards
Personalized or custom-made products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and packaging

We will review your claim and work to provide a resolution as quickly as possible.

Refunds

Once your returned item has been received and inspected, you will be notified of the status of your refund.

If your return is approved:

Your refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable, unless the return is the result of our error.

Refunds will be processed only after we have confirmed that the returned item has been received and meets the eligibility requirements outlined in this policy.

Order Processing & Shipping

Please allow adequate time for order processing and shipping. Delivery estimates provided at checkout are estimates only and may vary due to carrier delays, weather conditions, customs processing, or periods of high demand.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has entered processing, cancellations may no longer be possible.

Refused or Undeliverable Packages

Orders returned due to an incorrect shipping address provided by the customer, refusal of delivery, or failure to collect the package may be subject to return shipping fees and restocking fees.