Refund policy

At BJK Rose Collective, customer satisfaction is important to us. Please review our return and refund policy carefully before placing an order.

Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return, items must:

Be unused, unworn, and in their original condition.
Include original tags and packaging when applicable.
Be free from stains, odors, damage, or signs of wear.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Facial care and skincare products
Beauty products
Intimate apparel
Clearance or sale items
Gift cards
Personalized or custom-made products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and packaging

We will review your claim and provide a resolution as quickly as possible.

Refunds

Once your returned item has been received and inspected, you will be notified of the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable.

Order Processing & Shipping

Please allow adequate time for order processing and shipping. Delivery estimates provided at checkout are estimates only and may vary due to carrier delays, weather conditions, customs processing, or periods of high demand.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has entered processing, cancellations may no longer be possible.

Refused or Undeliverable Packages

Orders returned due to an incorrect shipping address provided by the customer, refusal of delivery, or failure to collect the package may be subject to return shipping fees and restocking fees.